FAQ
Shipping and Delivery
What are the shipping options?
We offer a variety of shipping options to suit your needs. During checkout, you’ll be able to choose from standard, expedited, and priority shipping. Each option comes with estimated delivery times, so you can select the best fit for you. Once your order ships, you’ll receive a tracking number to keep you updated every step of the way!
How long does shipping take?
We typically ship orders within 3–5 business days of receiving them at our facility. We understand how important it is to receive your order quickly, so we work around the clock to ensure it reaches you as soon as possible.
Do you offer international shipping?
Yes, we offer international shipping! No matter where you are, we strive to deliver our products to customers worldwide. Shipping rates and delivery times may vary depending on your location. During checkout, you'll see available options and costs for your specific destination. If you have any questions or need assistance, feel free to contact our support team!
Can I track my order?
Yes, you can track your order! Once your order ships, we’ll send you a confirmation email with a tracking number and a link to track your package. Simply click the link or enter the tracking number on the carrier’s website to see real-time updates on your order’s progress. If you have any questions, feel free to reach out to us!
What happens if my item arrives damaged?
If your item arrives damaged, we’re here to help! Please contact us right away through the form on our Contact page with a description of the issue and a photo of the damaged item. We’ll work with you to resolve the situation quickly, whether that means sending a replacement or providing another solution. Your satisfaction is our priority!
Ordering and Payment
What payment methods do you accept?
We accept a variety of payment methods to ensure a seamless checkout experience:
- Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: Secure and convenient online payments.
All transactions are processed securely to protect your information.
Can I change or cancel my order?
Once an order is placed, we begin processing it right away to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible through the form on our Contact page. While we can’t guarantee changes after an order is processed, we’ll do our best to accommodate your request!
How do I use a discount code?
To use a discount code, enter it in the discount code box at checkout. Once you apply the code, you’ll see the discount reflected in your total. Make sure the code is entered exactly as provided, and check that it meets any specific terms or conditions. If you run into any issues, feel free to contact us for assistance!
Account and Support
Do I need an account to make a purchase?
No, you don’t need an account to make a purchase—you can check out as a guest. However, creating an account comes with perks! By signing up, you’ll be the first to know about exclusive promotions, special offers, and faster checkout on future orders.
How do I reset my password?
To reset your password, click on the 'Log In' link at the top of our website, then select 'Forgot your password?' Enter the email associated with your account, and we’ll send you a link to reset it. If you need further assistance, feel free to contact our support team!
How can I contact customer support?
You can easily reach our customer support team by filling out the form on our Contact page. Just enter your information and message, and we’ll get back to you as soon as possible!
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, we do offer promotions throughout the year! To stay updated on our latest discounts and special offers, be sure to sign up for our newsletter. That way, you’ll be the first to know about any deals coming your way!
How do I sign up for promotions or special offers?
To sign up for promotions and special offers, simply subscribe to our newsletter! You’ll find the sign-up form on our website. Once you’re on our list, you’ll receive exclusive discounts, updates, and more directly in your inbox.